B2B Customer Service Specialist – Lookout Local Santa Cruz

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about us: We are here for you. Rooted in the community, Bay Photo Lab is founded in Santa Cruz County and is surrounded by the beautiful coastal redwoods of Scotts Valley. With over 45 years of history, we are at the forefront of innovative photo printing and photo finishing services. We take pride in our ongoing ability to navigate and adapt to the rapidly changing industry. Bay Photo provides you, our community, and our customers around the world with the highest quality printing, superior service, innovative technology, diverse and creative product options, and fast delivery and delivery. I have been working on it for a long time. Perfect every time to keep our promise. Do important work.

Employment at Bay Photo Lab:

At Bay Photo, we create photographic products that will be valued for generations and protect people’s memories. Join us in a dynamic and diverse team of photographers, manufacturers, artists and craftsmen from all disciplines. We value teamwork and positive outlook, providing a rewarding, innovative, creative and cutting-edge work environment. At BayPhoto, our reputation for quality and efficiency begins with the organization and consideration of mass production materials, consumables, equipment and personnel.

Outline of work:

We are looking for an inter-company customer service team and a customer service specialist to support our corporate partner, Sensoria’s Consumer Digital Printing Department. Customer Service Specialists are responsible for providing support to the Consumer Digital Printing Department, which creates custom wall art from digital images. Successful candidates can effectively communicate with the sales team and improve the overall customer experience through outstanding order status, order management, and partnerships with the Direct-to-Consumer customer service team. increase. This location may be remote, but the ability to work in the field as needed is essential.

Mandatory obligations and responsibilities:

  • Order management: Work on multiple systems to enable accurate and timely management of orders initiated from multiple interfaces.
  • communication: Ability to handle highly specialized electronic and telephone direct communication with customers related to order fulfillment and new customer development.
  • problem solving: Reliable skill to obtain and evaluate all relevant information to resolve customer inquiries and complaints.
  • Time management: A solid track record of the ability to perform multitasking and adapt to the ever-changing, fast-paced environment.
  • Work environment that transcends departmental boundaries: Ability to work with other teams to request and provide support for new businesses, opportunities for improvement, unresolved issues.
  • Attention to details: Ability to closely record customer interactions, actions taken, and problem resolution.
  • Relationship with customers: Willingness to make outbound calls.

Education and formal training:

  • A college degree is desirable but not required A high school diploma, general education degree or equivalent experience is required
  • Requires customer service experience, including knowledge of customer service principles and practices
  • Familiar with Outlook, Microsoft Excel, and Word
  • Familiar with Google Suite
  • General computer proficiency

Knowledge, skills, abilities:

  • Excellent Communication Skills – Oral, Written, Presentation
  • Organizational power with the utmost care
  • Problem analysis and solution ability
  • Sharp attention to detail and accuracy
  • Ability to adapt and prioritize fast-paced environments
  • Willingness to take initiative and make decisions
  • Ability to withstand stress
  • Bilingual Spanish / English Plus

Intellectual demand:

  • You need to understand the vague and implicit instructions and react positively in all work situations.
  • You must be familiar and sensitive to different people and problems.
  • Adaptability and flexibility are needed to accommodate different people.

How to apply:

If you are interested, please send your resume and other information to [email protected]

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